Q & A

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PURCHASE AND SHIPPING DETAILS


Setting up an account
You need to provide us with register on Aura B. to continue shopping. Registering your details will allow you to:

  • Track Your Order
  • View your past purchases
  • Join our newsletter and mailing list
  • Shop without entering your address details

How to make a purchase
Shopping at Aura B. is very easy:

  • Shop by browsing our items
  • Click on an image to access the individual items products page where you will be given information on product, color options and price
  • Add merchandise to your shopping bag by clicking on the "Add to shopping cart"
  • Review the items you have chosen in your shopping bag. To delete an item in your shopping bag, click on the "remove" button. To change the number of items click on "update shopping bag"
  • Resume shopping after viewing your shopping bag, click on "continue shopping"
  • Proceed to checkout by clicking on the button to go through payment process

How do I know if an item is in Stock
All items are in stock unless "Sold Out" , "Coming Soon" or "By Order" is displayed. Please be aware that even if an item is in your shopping bag, it can still be bought by another customer until you have completed your order.

If the product you want to buy is out of stock, please email us directly to place an order. These made to order items are subject to different delivery times than available stock. You can always contact us at

Payment Method
 We accept Paypal, Visa, MasterCard, American Express, and all major credit cards.

Please note that we do not accept any other methods of payment apart from those listed above.


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Is it safe to use my credit card online at Aura B

Please refer to our secure shopping document at http://www.aura-b.com/secure-shopping


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Why do I need to re-enter my credit card details when I add a new address?

For your security, whenever you request delivery to a new address we will ask you to provide new credit or debit card details (if you have previously stored them with us). This means that if someone guesses your password and tries to make an order using your account, they will be unable to do so. We hope you understand that this is a valuable precaution designed to protect your personal information.


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How much duties and tax will I have to pay?

Product prices displayed are exclusive of all taxes and duties. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order except in the UAE. As we are unable to advise the amount this may be, we will always seek your confirmation prior to dispatching an order.


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Does Aura B. ship to multiple addresses?

Unfortunately, you may only ship to one address per order.

If your order contains gifts or items that require shipping to multiple locations, you will need to place separate orders for each address.


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Is my package insured?

All items are insured against theft and accidental damage whilst in transit. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance.


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Do I need to sign for my order?

Due to the high value of the goods that we sell, we require proof of delivery for all orders. This means we are unable to authorize packages to be delivered without a signature.


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Can I change my shipping address after my order has been dispatched?

We are unfortunately unable to redirect orders once your items have been dispatched. Therefore, please ensure you provide a suitable shipping address for the specified delivery times.


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How will I know you received my order & when will payment be deducted?

After you place your order, you will be sent an email confirming that it has been received.

Your card will only be debited at time of dispatch. In the rare instance that any of the items you have ordered are not available, we will contact you by email and will only charge your credit card for the value of the items in stock.



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Can I track my order?

Once your order has been shipped, you will receive email confirmation of your shipping details and an airway bill number. If you have registered, you will be able to view and track the status of your shipment by clicking on the link provided in the confirmation e mail or by visiting the www.aramex.com